It's a nice hotel, staff were very friendly and helpful.

The hotel is beautiful and in a great location right near Columbus Circle and Central Park.

What I liked: the staff, the beds, the rooftop lounge, the convenient location, the cleanliness, the friendliness and helpfulness of the staff.

The location is excellent for getting downtown on the subway. Walking distance to Central Park, Dakota Building (John Lennon), Times Square and Broadway. Complimentary bottles of water at reception whenever you needed. Really friendly and helpful staff. Shame the pool and outside seating ( Roof top) under the Empire sign was closed but we did visit in March, so expected the pool to be closed. Target close by for any essentials you may need and cafes. Loved our stay here. Every day we got fresh towels and toiletries and our room cleaned if we wanted it.

Cleanliness and well maintained. Excellent location: nearby metro stop for 1 line was easy connection to family in West Village. Also bus stops close to hotel to connect you to other parts of the city. Plenty of restaurants, breakfast spots, and shopping within walking distance. And of course, the proximity to Central Park. Room size was better than some NYC hotel rooms I've stayed in. Checking in and out was a breeze. I always felt safe returning to my the hotel at night.